5 Key Areas to Check Your Business is Compliant with EU Regulations

The European Commission (alongside consumer protection authorities from 25 EU Member States, Iceland, and Norway) recently ran an extensive sweep of online second-hand marketplaces. The findings? Over half of the traders assessed may not be fully in step with EU consumer laws. If you’re selling into the EU, this is a good moment to double-check that your shop meets key regulations — because smooth, trustworthy transactions are good for everyone.

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Quick Check for Sellers

• Review your shop policies and listings.
• Be clear on return rights and guarantees.
• Ensure your Seller are up to date.

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Key Areas to Keep Your Shop Compliant

Be Clear on Returns

What’s Expected: Buyers in the EU can return an item within 14 days of receiving it, no questions asked and at no extra cost.

How to Handle It: Make sure this is clear in your Seller , shop policies, and item descriptions.

Be Clear About Faulty Goods

What’s Expected: If an item arrives faulty or isn’t as described, buyers have the right to a return.

How to Handle It: Outline your return process clearly so buyers know what to expect if something goes wrong. This helps build trust and avoid confusion.

Highlight the One-Year Guarantee

What’s Expected: Second-hand items sold in the EU must come with a minimum one-year legal guarantee.

How to Handle It: Mention this guarantee where relevant. It’s a good trust signal for buyers and keeps you covered.

Keep Environmental Claims Honest

What’s Expected: If you’re promoting sustainability (like eco-friendly packaging), your claims need to be accurate and backed up by facts.

How to Handle It: Avoid overpromising. Stick to what you can confidently stand behind.

Check Your Information

What’s Expected: Your details should be accurate and easy to find.

How to Handle It: Update your profile and Seller with current info so buyers know how to reach you if they need to.

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Why It Matters

Staying compliant isn’t just about ticking boxes. It builds trust with buyers, keeps your shop running smoothly, and helps avoid any unnecessary headaches down the line. Plus, a little clarity now can save a lot of time later.

If you’re unsure about any of these points, the Seller Resource Center has plenty of useful guides, or you can reach out to Discogs for advice.

Got questions? We’re here to help. Let’s keep Discogs’ Marketplace running smoothly for everyone.